What shipping methods do you use?

PASHWRAP sends domestic and international orders with Fedex, UPS and USPS. All packages are insured, and as soon as your order ships, we will send you a shipping confirmation email with your tracking number. We offer free shipping on all orders worldwide.

Read our shipping policy Here

How long will it take to receive my order?

Once your order has been placed and payment has been confirmed, we will begin processing your order. Depending on the volume of orders we receive, processing and delivery can take 5-7 business days within the US and if the orders are shipped from our international warehouses it may take upto 10-11 business days to deliver.

Can I track my order?

Yes, once your order has been shipped, you will receive an email with the tracking information. You can use this information to track your order's progress and estimated delivery date.

Do you offer international shipping?

Yes, we offer international shipping to most of the countries around the world. Please note that international orders may be subject to additional customs fees and duties, which are the responsibility of the recipient.
Read in detail Here

What is the return policy for Pashwrap products?

We offer a 30-day return policy for all unused and undamaged products. If you are not satisfied with your purchase, please contact our customer service team to initiate a return or exchange. Please note that personalized or custom-made products are not eligible for returns.

Read our full return policy here

What if my order is delayed or lost in transit?

While we do our best to ensure timely delivery, delays or lost packages can occasionally occur due to factors outside of our control. If your order is delayed or lost in transit, please contact our customer service team for assistance.

What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of delivery to initiate a return or exchange.

How do I place an order?

You can place an order through our website by adding items to your cart and following the checkout process. If you have any questions or need assistance with your order, please contact our customer service team.

How can I contact customer service?

You can contact our customer service team through many methods, such as phone (+1-512-333-2545), supporrt@pashwrap.com, live chat, or contact form during our business hours.

Where is your company located?

Our company is located in Middletown, Delaware, USA and our factory is based in Srinagar, Jammu & Kashmir.

What is Pashwrap buy Back Guarantee?

At Pashwrap, we are committed to providing our customers with the highest quality cashmere products. That's why we offer a lifetime buy back guarantee on all of our cashmere products. If at any time, you are not completely satisfied with your purchase and believe that the product is not made of 100% cashmere, you may return it for a full refund. To avail of this guarantee, simply have the product tested by a recognized government lab. If the test results show that the product is not 100% cashmere, we will refund the cost of the testing in addition to the cost of the product. With Pashwrap's lifetime buy back guarantee, you can shop with confidence, knowing that your investment in quality is protected for life.

Cashmere FAQ's

What is cashmere?

Cashmere is a type of wool that is obtained from the undercoat of the Cashmere goat. It is known for its softness, warmth, and durability.

What makes cashmere so expensive?

Cashmere is considered a luxury material because it is obtained in limited quantities and requires a lengthy and labor-intensive process to produce. The soft fibers must be carefully combed from the goats' undercoat and then sorted and processed to remove any coarse or uneven fibers.

What are the benefits of wearing cashmere?

Cashmere is known for its softness and warmth, making it a popular choice for cold weather clothing. It is also lightweight and breathable, making it comfortable to wear in a variety of temperatures. Additionally, cashmere is hypoallergenic and less likely to irritate sensitive skin than other types of wool.

What should I look for when buying cashmere clothing?

When buying cashmere clothing, look for garments that are made from high-quality fibers and have a tight weave or knit. Check for any signs of pilling or shedding, which can be an indication of lower-quality cashmere. Additionally, consider the garment's weight and thickness to ensure it is appropriate for the intended use.

Is cashmere sustainable?

Cashmere production can have a negative impact on the environment if it is not managed sustainably. However, some companies are working to improve the sustainability of cashmere production by implementing better animal welfare practices and reducing the use of harmful chemicals in processing. Look for cashmere products from companies that prioritize sustainability and transparency in their supply chain.

Can cashmere clothing be recycled?

Yes, cashmere clothing can be recycled into new garments or other textile products. Look for textile recycling programs in your area to properly dispose of your old cashmere clothing.

Is all cashmere the same quality?

No, not all cashmere is the same quality. The quality of cashmere depends on several factors, including the length, diameter, and crimp of the fibers. Higher quality cashmere will have longer, thinner, and more tightly crimped fibers, resulting in a softer and more durable material.

Can cashmere clothing be worn year-round?

Yes, cashmere clothing can be worn year-round, depending on the weight and thickness of the garment. Thicker and heavier cashmere garments are best for cold weather, while lighter-weight and more breathable cashmere is suitable for warmer weather.

What are some common uses for cashmere?

Cashmere is commonly used for clothing items such as sweaters, scarves, and hats. It is also used for home decor items such as blankets and throws.

Can cashmere clothing be repaired if it is damaged?

Yes, cashmere clothing can be repaired if it is damaged, depending on the severity of the damage. Minor holes or tears can often be mended with a cashmere-specific repair kit, while more extensive damage may require professional repair or replacement.

Can cashmere clothing be dyed?

Yes, cashmere clothing can be dyed, but it requires special care to ensure the fibers are not damaged or weakened. It is best to have cashmere clothing professionally dyed to ensure the best results.

What should I do if my cashmere clothing pills?

Pilling is a common issue with cashmere clothing, but it can be minimized by following proper care instructions and avoiding friction and abrasion. If your cashmere clothing does pill, use a fabric shaver or sweater comb to gently remove the pills without damaging the fibers.

Pashmina FAQ's

What is pashmina?

Pashmina is a type of fine cashmere wool that is sourced from the undercoat of Himalayan mountain goats. It is known for its softness, warmth, and lightweight feel.

How is pashmina made?

Pashmina is made by harvesting the soft undercoat hairs from the Himalayan mountain goats. The hairs are then cleaned, sorted, and spun into yarn. The yarn is then woven into scarves, shawls, and other garments using traditional weaving techniques.

What is the difference between pashmina and cashmere?

Pashmina and cashmere are both types of wool that come from the same type of goat. However, pashmina specifically refers to the finest, softest fibers from the undercoat of Himalayan mountain goats. Cashmere, on the other hand, can come from any type of cashmere goat, and the quality can vary depending on the source.

How do I care for my pashmina garment?

Pashmina is a delicate fabric, so it's important to handle it with care. You should hand wash your pashmina garment in cold water using a mild detergent, and avoid twisting or wringing it out. After washing, gently squeeze out the excess water and lay it flat to dry. Avoid hanging it, as this can cause stretching. You can also have your pashmina garment professionally dry cleaned.

Why is Pashmina expensive?

Pashmina is considered a luxury fabric and can be quite expensive, especially if it is made from high-quality fibers. However, there are also lower-priced pashmina garments available on the market that may be made from blended fibers or lower-quality wool.

How do I store my pashmina garment?

When storing your pashmina garment, it's important to avoid hanging it, as this can cause stretching. Instead, fold it gently and store it in a drawer or on a shelf. You can also use a garment bag to protect it from dust and insects.

How do I choose the right pashmina garment for me?

When choosing a pashmina garment, consider factors such as the quality of the fibers, the color and pattern, and the size and shape of the garment. It's also important to choose a garment that fits your personal style and complements your wardrobe. You may want to try on different styles to see which ones look and feel the best on you.

Can pashmina garments be worn year-round?

Pashmina garments are lightweight and breathable, which makes them a great choice for year-round wear. They are warm enough to wear in the winter months but also light enough to wear as a layering piece in the spring and fall.